Account – reset password

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  averhoff · Member · Mar 8, 2019 at 12:27 pm

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  Hi,
  I forgot my password to my account, and even if I’m typing my username, I’m not getting any ‘reset pasword’ mail??
  Can I contact wordpress in anyway by email or phone?
  Thank you very much.
  Kind Regards
  Mathilde

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  elizazh · Member · Mar 8, 2019 at 12:58 pm

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  Hi @averhoff,

  Have you tried the lost password form?

  Please let me know how it goes.

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  averhoff · Member · Mar 8, 2019 at 1:02 pm

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  Yes, but My e-mail account forsendt excist anymore?

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  elizazh · Member · Mar 8, 2019 at 1:09 pm

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  Sorry, I didn’t understand. You don’t have access to your email?
  I will tag a member of the staff to help you further.

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  averhoff · Member · Mar 8, 2019 at 1:13 pm

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  I have access to my emails, but wordpress says that my e-mail doesent exsist. My username is: Mathilde and I tried to reset, and account restere, but I dont have any of the 3 needed things to restore :(.
  Thanks for your help so far.

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  staff-doublebassd · Staff · Mar 8, 2019 at 6:08 pm

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  Hi there,

  What is the email address that is connected to that account? I just want to confirm that what is in the system is the same as the one you provide. No worries about sharing email here in the forums, it will be redacted for everyone but staff.

  Thanks,

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  averhoff · Member · Mar 8, 2019 at 6:13 pm

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  (email visible only to moderators and staff) or mig username: Mathilde
  I can only login to stripe Which is connected to creajunkie.dk and woocommerce.

  Thank you very much.

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  staff-doublebassd · Staff · Mar 8, 2019 at 8:07 pm

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  Hi there,

  The email you provided is not connected to the username Mathilde. What I can do is email the address on file in hopes that you receive it.

  I just sent the email. Let me know if you do (or do not) see it.

  Thanks,

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  averhoff · Member · Mar 8, 2019 at 8:35 pm

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  Hi,
  Thanks, I tried to reset, but i don’t receive an e-mail.
  I don’t have the start up mail or anything.
  I only Got: (email visible only to moderators and staff), (email visible only to moderators and staff) and (email visible only to moderators and staff) but they’re not set up with creajunkie.
  What can I send you? The app Used to work, but It doesn’t work either :(

  I receive the orders on (email visible only to moderators and staff) from wordpress.

  Can I send you a screen print?

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  staff-doublebassd · Staff · Mar 8, 2019 at 8:45 pm

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  Hey there,

  I would be more than happy to assist you in regaining access to your account. If you could please fill out our account recovery form, we’ll definitely get in touch with you as soon as possible.

  If you are unable to fill out the form, please contact our Account Recovery Team directly at [email protected] and they will see if there is anything they an do to assist you in recovering this account.

  Please visit our support page for more information on recovering your account.

  Thanks!