Account restriction

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  esthenzube10 · Member · Sep 17, 2025 at 5:08 pm

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  I am trying to purchase my domain name, the site is telling me my purchase is disabled, I need to contact the support team. Please kindly remove the restriction on my account to enable me purchase my domain name

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  himanshumehrawp · Member · Sep 17, 2025 at 5:17 pm

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  Account restriction

  On WordPress.com, when you see “Purchases are disabled, contact support”, it usually means one of these:

  1. Account verification issue – WordPress.com sometimes blocks purchases until billing info, email, or ID verification is complete.
  2. Regional or payment restriction – Some countries or payment methods are restricted, so you’ll need to confirm with support.
  3. Account flag – If their system suspects unusual activity, they temporarily disable buying until reviewed.

  What you should do now
  Since only WordPress.com staff can lift the restriction, you need to contact them directly. The support guys are proactive, and you can expect the communication soon.

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  josefhtest · Member · Sep 17, 2025 at 5:44 pm

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  Hi there,

  I see that you have an open ticket with our Billing Support team. They’ll review your account and follow up with you there.