account setup and technical support

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  hayesbolinconsulting · Member · Mar 31, 2016 at 5:58 pm

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  it appears that I have 2 accounts and want to consolidate to one account and I need help with a widget

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  staff-zinnia · Staff · Mar 31, 2016 at 6:24 pm

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  Hi –

  What widget do you need help with?

  You won’t be able to actually consolidate your 2 accounts on WordPress.com. Here are the instructions to transfer all of your sites to the user account that you wish to keep:
  https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/

  I recommend that you follow the instructions to inactivate the unwanted user account. The unwanted account will not be able to be deleted from WordPress.com.
  https://en.support.wordpress.com/deleting-accounts/

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  hayesbolinconsulting · Member · Apr 1, 2016 at 1:26 pm

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  Thanks for the suggestions on account setup.

  I need help in posting to a widget that was setup as : Genesis – Featured Posts: Quotes & Affirmations – how do I post new images to this widget and will they show in succession?

  Also, I want to create another widget for Meditations that would allow me to post audio files – but do not know how to duplicate this widget.

  Thanks so much

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  staff-zinnia · Staff · Apr 1, 2016 at 7:03 pm

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  Can you please share your site address?

  Have you tried to expand the widget, and look at the different settings?

  Here are the instructions on adding audio:

  Working With Audio

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  hayesbolinconsulting · Member · Apr 4, 2016 at 12:41 am

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  Thanks again for responding. Will look at the instructions for adding audio and give it a try.

  My site address is (email visible only to moderators and staff). Just getting going so not much there yet.

  Many thanks.

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  staff-zinnia · Staff · Apr 4, 2016 at 6:11 pm

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  Your site did not post in your reply, can you share it again?

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  hayesbolinconsulting · Member · Apr 5, 2016 at 8:30 pm

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  yes – http://www.giehayes.com Key focus for me is adding to the widgets at the bottom. Pictures for Quotes, Audio for Meditations and creating a way to collect email addresses for the newsletter in the last widget.

  Thanks so much
  Gie

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  timethief · Member · Apr 5, 2016 at 8:34 pm

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  That’s a link to a site that is not hosted by wordpress.COM that we do not provide support for.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin.

  You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/