Account status

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  maryfelkins · Member · May 5, 2021 at 4:39 pm

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  I’m looking for records about the status of my wordpress account. Am I still paying annually? Nothing shows after 2016 yet I’ve published my blog consistently on my domain using WordPress for several years.

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  helper-heroponriki · Member · May 5, 2021 at 8:06 pm

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  Hi there!

  Can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!

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  maryfelkins · Member · May 5, 2021 at 10:23 pm

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  http://www.maryfelkins.com is my domain.
  I merely need to clarify what costs- if any- have been incurred with use of wordpress since I set up my website. Am I on an annual plan or not?
  I was charged $99 in 2014, 2015 and 2016 via PayPal.

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  staff-blorbo · Staff · May 5, 2021 at 10:27 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with NameCheap.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  The software from WordPress.org is free, so the only folks you’ll be paying now are NameCheap for hosting.