Account stolen

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  ravenincrown · Member · Feb 11, 2021 at 3:44 pm

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  i hired a company to do some work and they didn’t do it. they have now changed all my passwords and i can’t access my account. They’re demanding money as a bribe i supposed. :( help!!

  The blog I need help with is: (visible only to logged in users)

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  ravenincrown · Member · Feb 11, 2021 at 3:51 pm

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  and no it’s not for this account. it’s for another one. it was ElysianAlchemy but these people changed the name of it

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  aleone89 · Staff · Feb 11, 2021 at 5:05 pm

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  Hello there,

  Many thanks for reaching out.

  Can you tell me the URL of the site that was being working on please?

  This will help to determine next steps.

  Many thanks in advance.

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  ravenincrown · Member · Feb 11, 2021 at 5:31 pm

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  http://www.elysianalchemy.com

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  staff-blorbo · Staff · Feb 11, 2021 at 6:40 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, they have some options for you at https://wordpress.org/support/article/resetting-your-password/

  Your hosting provider’s support team may also be able to assist.