Account Suspended

  • Unknown's avatar
    excelhub20 · Member ·

    My work has a website that we have been managing on wordpress for multiple years now. I just noticed that when you try to go to the url (https://healthiersfexcel.org/) the account has been suspended. Who do I contact to find out how to unsuspend it and get access to the site again?

  • staff-mckluskey · Staff ·

    Hi there!

    Since your site is not hosted with WordPress.com (it is a site using the open-source WordPress software, from WordPress.org, but hosted with Siteground), you’ll want to reach out to them directly about it.
    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
    https://wordpress.com/support/com-vs-org/

    http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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