Account suspended

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  mrsappleone · Member · Nov 14, 2022 at 12:03 pm

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  Hi, I wanted to know how do I backup my files to restore my website can you please help

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Nov 14, 2022 at 12:26 pm

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  Hi there,

  The account you are reaching out from is not suspended and http://truconsignee.wordpress.com/ is currently an active site, not deleted.

  Is this the account and site you are referring to?

  We handle backups for your site on our end, but if you want to manually do it yourself, you can do so by exporting the site. For more information on backups, please visit our support page:

  https://wordpress.com/support/export/#using-export-as-a-backup-tool

  Hope this helps.

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  mrsappleone · Member · Nov 14, 2022 at 12:48 pm

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  I would like you to do it on your end please, cause my website truconsignee.com says suspended.

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  staff-95percentghost · Staff · Nov 14, 2022 at 1:13 pm

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  Hi there,

  Your site https://truconsignee.com appears to use the WordPress software but is hosted with Namecheap (not here at WordPress.com). Usually in order to get help with your website, we do suggest contacting either Namecheap’s own customer support, or alternatively the community forums of WordPress.org:

  – https://www.namecheap.com/help-center/live-chat/
  – https://wordpress.org/support/forums/

  For your current issue regarding the ‘suspended’ message, your best bet would be to contact Namecheap first.

  To clarify, there are two ways to use WordPress, you can either use the WordPress software downloaded from WordPress.org onto a web host like Namecheap (also known as self-hosted), or you may host your site with us here at WordPress.com. For reference, you can learn more about the differences between WordPress.com and WordPress.org here:

  WordPress.com vs. WordPress.org