Account suspended

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  stephaniecalart · Member · Oct 27, 2024 at 2:35 am

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  Hi! My account was suspended it suppose that I can be able to recover the information at least on menu select tools and there ‘export’ but in my case is not working do I lost all the information?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  carmochloe · Member · Nov 18, 2024 at 12:50 pm

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  Sorry to hear about the account suspension. If you’re unable to access the export tool, the best course of action is to contact the support team through https://wordpress.com/help/contact for assistance with your suspended site. They can help determine if there are options to recover your content.

  Even with a suspended account, the content isn’t permanently deleted right away. The support team can often help restore access to your content or guide you through the necessary steps to resolve the suspension.

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  carmochloe · Member · Nov 18, 2024 at 12:52 pm

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  If you received an email about the suspension, replying to that same email thread can help expedite the process of resolving your case.

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  Accepted answer

  justjennifer · Member · Nov 18, 2024 at 1:21 pm

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  Hello folks, Just adding here that suspended WordPress.com websites are handled only by the Trust & Safety team. If you haven’t reached out to them via the link in your site’s dashboard, you can fill out the form here> https://wordpress.com/support/suspended-blogs/

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  dragstor · Member · Nov 18, 2024 at 9:33 pm

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  Hey, @carmochloe — we appreciate your willingness to help with various topics on WordPress.com forums!

  However, I advise familiarizing with our Best Practices & Community Standards 😊

  💡 If you believe anyone’s thread requires Staff intervention or attention (like this one), make sure to add a new tag to the thread: modlook — we’ll prioritize such threads while checking the Forums 🙂 Thanks!

  @stephaniecalart – As @justjennifer pointed out, seeking help regarding suspended WordPress.com accounts on WordPress.com Forums is not recommended, as the Trust & Safety team exclusively deals with this.

  🚩 Please follow the link from the previous reply for more help.

  

  Suspended Content and Sites

  in WordPress.com Support

  2 min read

  By creating an account you agree to our Terms of Service and User Guidelines. If we find your site or any of its content to be in violation of our policies, we will remove content, disable certain features on your account, and/or suspend your site entirely. Depending on the scenario, we will email you or add a warning notification to your dashboard. The notification will contain a link that