account suspended
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My website is locked? and says my account is suspended, and I need help getting it back up. My website is jordanoneill.com
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jordanoneill.com is hosted by NameCheap, not wordpress.COM.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, and many people get confused about the two.
The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support. -
Hi there,
@Timethief is correct, jordanoneill.com is not hosted at WordPress.com. As such, we are unable to provide any direct assistance in this manner.
The fact that the site may have been built using WordPress, or may mention ‘Powered by WordPress’ (or something similar) simply means it is using the WordPress.org software, which can be downloaded and installed on any web host.
If you’re interested, you can learn more about the difference between WordPress.com and WordPress.org here:
I would recommend getting in touch with your host or domain registrar for support, or checking out these resources if your site was indeed built with WordPress software:
http://wordpress.org/support/
http://codex.wordpress.org/Main_PageTo find out who is hosting your site, you can visit http://www.whoishostingthis.com
Best,
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Hello. My website is http://www.filmiticos.com, can someone tell me if this is where I am supposed to go for assistance? My account got suspended too and I do not know why
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Hi there,
The site at http://filmiticos.com is not hosted here at WordPress.com. To clear up any confusion between WordPress.com and WordPress.org (the self-hosted version of the software that anybody can install at their web host), please refer to http://support.wordpress.com/com-vs-org/ .
Please get in touch with your web host regarding the error message currently appearing at filmiticos.com/cgi-sys/suspendedpage.cgi .
To find out who is hosting your site, you can visit http://www.whoishostingthis.com
Looks like you’re hosted with Go Daddy and will need to contact them in regards to your suspension.
Thanks for getting in touch, and I’m sorry we couldn’t help.
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