Account suspended

• 

  basmandy190218 · Member · Jul 19, 2018 at 8:31 am

  • Copy link
  • Add topic to favorites

  When I try to submit a query why is my account suspended it asks me to enter my URL. When I do it fails and tells me i have not submitted URL. But I have. What should I do next to find out why I have been suspended?

• 

  gemmacevans · Member · Jul 19, 2018 at 12:03 pm

  • Copy link

  Hi basmandy190218,

  I can’t see any issues with the account you are contacting us from. What is the username of the account you are trying to submit a query for? And can you send a link to where you are trying to submit your question?

  Thanks!

• 

  basmandy190218 · Member · Jul 26, 2018 at 3:28 pm

  • Copy link

  Thanks for your reply. My username is (email visible only to moderators and staff)
  I don’t understand why you cant see any issues with my account – it has been suspended
  Sorry dont know where i am trying to submit my question. I am stumbling around in the dark.
  My url is http://www.sickbaydays.com
  Thanks again

• 

  staff-zinnia · Staff · Jul 26, 2018 at 5:13 pm

  • Copy link

  Thanks for sharing the site URL. That’s super helpful. As it turns out sickbaydays.com is not a WordPress.com site. Instead, it is likely using the WordPress installation. These are 2 different versions of WordPress.

  See here: https://en.support.wordpress.com/com-vs-org/

  For help with this site you need to contact your Host as the message states in the browser.
  This is the publicly available information for your domain, and it looks to be pointed at BlueHost. I’d start there for help.

  Registrar: FastDomain, Inc.
  Name Server: NS1.BLUEHOST.COM
  Name Server: NS2.BLUEHOST.COM

  Otherwise, general help for the WordPress installation comes from https://wordpress.org/support/