Account Suspended

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  dustgnome · Member · Nov 27, 2018 at 8:48 pm

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  I am having an issue with my sight being suspended. I am not sure what is going on and need help getting into my wp admin area to recover my website. Can someone please help me?

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  torres126 · Member · Nov 27, 2018 at 8:52 pm

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  Hi there,

  What is the URL of your website?

  If it is using the self-hosted version of WordPress, please contact your hosting provider.

  If your site is hosted with WordPress.com, we’re unable to discuss suspended websites in this forums. Instead, please fill out the form on this page: https://en.support.wordpress.com/suspended-blogs/#contact-form-for-suspended-content-and-sites

  The WordPress.com team will then review the suspension and decide whether or not to reverse it accordingly. Your account is not suspended though, only your site is.

  Best of luck. :)

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  themagicrobot · Member · Nov 27, 2018 at 8:57 pm

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  Account Suspended
  This Account has been suspended.
  Contact your hosting provider for more information.

  As dustgnome.com is hosted by Google then they are who you need to reach out to rather than here at WordPress.com.

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  dustgnome · Member · Nov 27, 2018 at 9:17 pm

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  http://www.dustgnome.com

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  dustgnome · Member · Nov 27, 2018 at 9:19 pm

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  google domains has not suspended my account. There are telling me it is on the wordpress side of things. They are saying that they need an IP address to point it too. I believe that something is wrong on the wordpress side, or it has been hacked.

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  themagicrobot · Member · Nov 27, 2018 at 9:28 pm

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  Domain Name: DUSTGNOME.COM
  Registrar: Google Inc.
  Name Server: NS-CLOUD-A1.GOOGLEDOMAINS.COM
  Name Server: NS-CLOUD-A2.GOOGLEDOMAINS.COM

  Can you explain what it is you’re trying to do? Did you want to transfer or map your domain to a WordPress.com site? An upgraded plan here will be required.

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  dustgnome · Member · Nov 27, 2018 at 9:37 pm

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  I am not sure, I have had a site up for over 2 years now and all of the sudden it is not there. I am not sure what has happened. It is like it never existed.