Account tariff problems

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  shootmeup1 · Member · Aug 14, 2017 at 11:29 am

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  Hi

  I am for one month a ‘Premium member’ of WordPress but never had the chance to use my account. First, I had big problems with the activation link, which I never received. After two weeks of correspondence with the support, they send me the link again. The first 3 mails were not answered for several days so I decided to accitvate the paypal buyer protection. After closing the problem with the activation link, I canceled the Paypal buyer protection – so the money is still at wordpress. The problem is, that from this time on the account is ‘free’ and not ‘premium’. Then I got the informatin that I have to pay 20 Euro ‘processing fee’. Also this payment I made but, the account is still ‘free’. Again I wrote E-Mails to the support, but nobody is answering. Does anyone hae any idea what I should do now?

  Many thanks in advance!

  The blog I need help with is: (visible only to logged in users)

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  pavanraheja · Member · Aug 14, 2017 at 11:43 am

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  Hi @shootmeup1,

  I have tagged the staff to help you further. Thank you for being patient, someone will contact you soon.

  Here is the way to get staff attention in Public forums:

  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Thanks!

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  staff-zinnia · Staff · Aug 14, 2017 at 1:52 pm

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  Hi –

  I’ve restored your premium plan to the account. Now when you go to get help via wordpress.com/help/contact/ you’ll be routed to live chat or email support rather than the public forums.

  The upgrade is also available to you at any time via the purchases page at wordpress.com/me/purchases/ and your billing history at /me/billing/

  Let me know if you have any other questions.