Account tied to deactivated email – can’t update password

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  kbreitlow · Member · Mar 28, 2019 at 7:06 pm

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  Hi – My wordpress site was listed under an email account that I no longer have and I would like to figure out how to gain access to the blog again. thank you.
  Thank you! KA

  The blog I need help with is: (visible only to logged in users)

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  pranaliwp · Member · Mar 28, 2019 at 8:07 pm

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  Hello @kbreitlow,

  Let me explain to you the other ways to recover your account with missing email-ID.

  – If Two Step Authentication is enabled for your account, you can use the SMS recovery option described here – https://en.support.wordpress.com/account-recovery/#sms-recovery-withtwo-step-authentication

  – If you can’t use Two Step Authentication to reset your password, you can access your account using the Account Recovery Form – https://wordpress.com/wp-login.php?action=recovery
  On this form, you can provide certain pieces of information, under Proof of Ownership, to verify that you are the owner of the blog in question.
  Please visit this document for more details – https://en.support.wordpress.com/account-recovery/#account-recovery-form

  I hope this helps.
  Let us know if you face any issue or have any query.

  Thank you,