ACCOUNT TROUBLE – PLEASE HELP
-
I created a WordPress account for the law firm I work for so that we could start a legal blog. I originally created it under my own e-mail address. Then, I went in to settings and changed the e-mail to my boss’ address. WordPress sent him a confirmation e-mail, but he never confirmed his address, and he accidentally deleted the e-mail.
Now I cannot log on to the account I created with either of our e-mail addresses, and I am sort of stuck in limbo.
I need to know how to either 1) Be able to get back into this account OR 2) Delete the account without logging in so I can create a new one.
PLEASE ADVISE.
-
I’m sorry but we cannot provide accurate answers to any blogger who fails to provide the exact URL starting with http:// for the exact blog they refer to so we can verify where it is hosted. Please do that now.
-
-
I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
-
Also, today I tried using the form at http://en.support.wordpress.com/passwordsa/ to resent the activation e-mail. I entered both my original e-mail address and my boss’ address, and it said that neither looked like valid addresses. I would truly appreciate your help.
-
There is only one means of account recovery so please read on.
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.
Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibilityIf you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
If required please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.
-
I tried each of these, but ultimately, I cannot even use the account recover form because it says I do not have any account registered under either of the e-mail addresses I used. At this point, I would even be happy if this blog was taken down. If I cannot access it, my company would like it to be deleted so that it does not deter from our web traffic when we create a new blog. Can this be done by the WordPress staff?
-
If I cannot access it, my company would like it to be deleted so that it does not deter from our web traffic when we create a new blog. Can this be done by the WordPress staff?
Please be patient while waiting for a Staff response. They have a backlog.
-
I was finally able to log in with the username rather than the e-mail address. Thank you for your help.
-
Hooray! I love happy endings. Please remove the modlook tag from the sidebar of this thread as you do not need Staff help.
-
-
- The topic ‘ACCOUNT TROUBLE – PLEASE HELP’ is closed to new replies.
WordPress.com Forums 