Account unintentionally renewed

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  getwashedashore · Member · Aug 22, 2022 at 10:21 pm

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  Hi our account was unintentionally renewed this year after a former employee left it open without my knowledge. Can you please cancel our account and refund the July charge?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Aug 23, 2022 at 1:43 pm

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  Hi there:

  Our refund policy is a full refund for yearly plans if cancelled within 14 days of purchase or renewal. Additionally, domains need to be cancelled within 4 days of purchase or renewal. Unfortunately, you’re outside that refund window, so we’re unable to process any refunds. We did send email notifications to the email address on file for your account starting one month before the renewal to inform you that the renewal was upcoming.

  You can learn more about our refund policy here:

  https://wordpress.com/support/refunds/

  I hope that clarifies things.

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  getwashedashore · Member · Aug 23, 2022 at 7:33 pm

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  Thanks for getting back to me. This is an exceptional case. A former employee set up this account and turned on auto renew without letting me know. I was totally unaware the account was set up for auto renewal, did not approve it, and did not approve this business expense. I did not regain access to this account until yesterday. Could you please issue a refund given the circumstance?

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  staff-ozmodiar · Staff · Aug 23, 2022 at 8:35 pm

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  It appears that you have deleted the WordPress.com user account that you were posting from. I’m going to assume that you have sorted out your situation. If not, please feel free to contact us again.