Account Upgradation

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  mypetvetklinik · Member · Apr 19, 2020 at 1:00 pm

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  I am not able to upgrade my account as payment is being declined by your site

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  staff-zinnia · Staff · Apr 20, 2020 at 12:00 am

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  Hi –

  Th account that you’ve used to write to us from has not bought anything from WordPress.com. That makes me think the charge you’re seeing must be under a different user account.

  Did you get an emailed receipt from us? Do you know what site you were billed for?

  You can also go to https://wpchrg.wordpress.com/ and use the contact support link on the right hand side of the page to reach our payment team.