Account Upgrade
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I just purchased a premium template for $125, and I just realized that upgrading my plan to a business plan (which I am going to do) includes premium templates. Can I get a credit towards my plan upgrade or can I cancel my template purchase since I am going to upgrade my plan?
Thank you!
The blog I need help with is: (visible only to logged in users)
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You can refund the premium theme purchase. Use the process found here https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases to cancel and request a refund.
What is the domain URL involved here?
Refunds https://en.support.wordpress.com/refunds/ are time limited.
• WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
• The refund period for Domain Registrations and Renewals is 48 hours.
• It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.I will also ype modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Howdy –
Thanks for getting in touch. Remember that with your plan upgrade you have access to email and chat support via wordpress.com/help/contact/
On June 12th we processed a full refund of $125 for the theme purchase. This should reach you within ten days.
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