Account upgrade

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  premierpavingmark · Member · Aug 1, 2023 at 2:30 pm

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  Hi, i paid for a domain and upgrade but its not showing?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Aug 1, 2023 at 2:54 pm

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  Hello there!

  Sorry to hear about the trouble! Could you kindly let us know the domain you purchased? By providing us with that information, we’ll be able to assist you more effectively.

  Thank you!

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  meyouandweblog · Member · Aug 2, 2023 at 7:19 pm

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  Hi, I don’t remember the domain name but the transaction has gone through for £50.40 with reference [redacted]

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  premierpavingmark · Member · Aug 2, 2023 at 7:23 pm

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  Hi I dn’t remember the domain name but the transaction has gone through for £50.40 with reference [redacted]

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  staff-totoro · Staff · Aug 2, 2023 at 11:50 pm

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  Hi there,

  I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?
  I can confirm that premierdrivewaygroup.co.uk is registered at WordPress.com but is under a different account and not your @premierpavingmark login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you are connected to the correct account we are happy to help you with managing your account. Thanks!

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  premierpavingmark · Member · Aug 3, 2023 at 2:48 pm

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  Hi, i have got no idea which account i used to purchase the domain, is there any way I can find out?? even just asterix the words out and give me a few letters… I’ve checked my known emails but nothing?

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  staff-totoro · Staff · Aug 4, 2023 at 12:48 am

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  Hi again,

  I have emailed you directly, so you should see a message from us in your inbox. Please check under the account you listed here, thanks! https://wordpress.com/me/account/

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  premierpavingmark · Member · Aug 7, 2023 at 5:17 pm

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  Hi I’ve replied, I am really behind on this project now can this process be expedited? I just need it to be on this account, I’m afraid if it’s not resolved by tomorrow I’ll have to cancel this and go elsewhere, I’m really short on time now.

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  staff-totoro · Staff · Aug 8, 2023 at 1:27 am

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  Hi there,
  I see that you replied to our email yesterday, and there can be a bit of a delay since our team is not able to monitor replies as closely over the weekend. However, I see that in the time since you posted this we have replied to you via email, asking for an alternate address. Please continue to reply via email and we should have you sorted out soon.

  Thanks!