Accounty Recovery

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  brendie77 · Member · Apr 14, 2022 at 4:06 pm

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  We updated the administration email address.
  Now we cannot access our site to make updates.

  ——- Here is the the e-mail when I updated the account.——–
  [Cayuga Christian Church] New Admin Email Address

  WordPress (email visible only to moderators and staff) via wm7.truepath.com
  Mar 29, 2022, 11:46 AM
  to cayugachristian

  Howdy admin,

  You recently requested to have the administration email address on
  your site changed.

  If this is correct, please click on the following link to change it:

  You can safely ignore and delete this email if you do not want to
  take this action.

  This email has been sent to (email visible only to moderators and staff)

  Regards,
  All at Cayuga Christian Church
  https://www.cayugachristian.org
  ———————————

  The previous account email was (email visible only to moderators and staff)
  The new account email is (email visible only to moderators and staff)

  Please help!

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

• 

  staff-blorbo · Staff · Apr 14, 2022 at 6:03 pm

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  Hello, I’m sorry to hear that you have trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with TruePath.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/