Action Required: Renew your WordPress.com Premium plan for myrescues.org

  • Unknown's avatar
    konatee1 · Member ·

    Good morning Customer Support,

    I have been receiving a series of emails regarding my premium plan for myrescues.org. I’ve tried to get this paid over a month ago but to no avail. For examples, whenever I click on ‘Renew Now’, it takes me somewhere that says ‘You have no items in your cart’ but I keep on receiving the same emails that tell me that ‘my premium plan has expired’.

    NB: I do not want to lose my website. I’ve done so much on it and still have a lot to do on it. Over two months now, I’ve noticed that the website cannot even be edited by the admin. What is going on?

    Kindly provide a link to enable me make my payment because I don’t want to lose my website.

    NB: Kindly send a reply to (email visible only to moderators and staff).

    Looking forward to hearing from you today.

    Thank you,

    Konatee

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    It appears the main issue is your site at myrescues.org was registered, and the subscriptions were purchased using a different WordPress.com account, not the @konatee1 account you’re logged into right now. As a result, you don’t have the subscriptions on this account to renew them for another year.

    You’ll need to log out of this account and log into the correct account. If you’re having trouble logging into the correct account, we have an account recovery team that will be happy to assist. Please fill out the account recovery form here. We’ll then send you an email to help you log into the correct account.

    Thanks!

  • The topic ‘Action Required: Renew your WordPress.com Premium plan for myrescues.org’ is closed to new replies.