Activating a theme on my blog

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  101thingstodoinstilbaai · Member · Feb 28, 2017 at 4:57 pm

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  I hit the activate button, but activation fails. I’m told to contact you for help.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 28, 2017 at 5:15 pm

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  Which theme are you referring to? What is the name? Is it a premium theme that requires a one time payment? https://en.support.wordpress.com/premium-themes/

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  timethief · Member · Feb 28, 2017 at 5:15 pm

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  Are you using a desktop computer and running an up to date browser version?

  Do you have a dodgy internet connection?

  Make sure you are running an up to date browser version found at https://browsehappy.com

  Read all the tips here https://en.support.wordpress.com/browser-issues/ Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
  Try using another browser.

  If you are not successful please provide this specific info:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

  Then type type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.