activating my website

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  godblessadjei · Member · May 3, 2021 at 6:01 am

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  I want you to help me unlock my domain or make it active
  prophetgodbless.com

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  varshasc · Member · May 3, 2021 at 7:40 am

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  Hi there,

  It appears you are logged in a different account than the one that owns the domain/site.

  You will want to log out and log back in using the correct email address to manage your site.

  If you’re not sure about the credentials, you can check the Account Recovery details at https://wordpress.com/support/account-recovery/ and fill out the Account Recovery form to regain access to the account.

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  varshasc · Member · May 3, 2021 at 7:41 am

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  I have also added Mod look for attention of staff, thank you for your patience while they get back to you.

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  staff-mckluskey · Staff · May 3, 2021 at 9:21 am

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  Hi there,

  As @varshasc mentioned, the domain was registered under a different account than the one you’re currently logged into.
  There seems to be a custom A record that’s pointing the domain to a site hosted elsewhere. You’ll be able to change that after you’ve logged in to the correct account.