‘Activating the Theme Feature’ Issue

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  kevincorylevine92f0b72aab · Member · May 10, 2024 at 5:07 pm

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  I just subscribed to a theme, and it moves to a page after checkout where it attempts to apply it, but it’s stuck at ‘Step 1 of 4.’ I have been on the page for a long time with no progression, and I have no internet connectivity issues. How long should I give it before determining that it is not going to move forward? How can I resolve this issue?

  Thank you,

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · May 13, 2024 at 1:05 pm

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  Hello,

  Thank you for reaching out! Upon reviewing your account, I noticed the purchase of the Stax theme followed by its cancellation and refund shortly after.

  It’s possible that there was a browser issue or another hiccup during this process. To troubleshoot, could you please try refreshing your browser cache and attempting the purchase again? If you encounter the same issue, please let us know, and we’ll be more than happy to investigate further.

  Thank you!