ACTUAL HEADER NOT LISTED IN “HEADERS LIST (TAB)”

  • Unknown's avatar
    nikolobahul · Member ·

    Hi everyone,

    I’m new here and in WP community in general. Sorry in advance if my question was answered in another thread, I couldn’t find similar one.

    I’m using WP version 6.4.1 with plugins: 
    Elementor, Essential Addons for Elementor, Astra, Premium Starter Templates (all Pro versions) and some more. This selection of plugins was necessary to have because of the website template we decided to use (Wildlife Safari from Astra). We did not change the template a lot, we basically rewrite the content, changed the logo and menu (header) and made some changes in footer area.

    Few days ago I installed Polylang plugin, which allows users to switch the whole page to second language. And here comes my doubt.

    Each of my pages has been translated to second language by duplicating the whole page and rewriting. To do the same process with header (duplicate and translate),first I need to locate my header in “Dashboard (left menu) – Templates (sub menu) – Theme Builder – Header (tab)” as shown in attached screenshot. My actual header (which is in use) is not listed in there. 

    I tried several tutorials on “how to create wp header template from the actual one in use” and similar, but still didn’t resolve my issue. Where am I wrong? Is there any other location where my preset template menu is listed. 

    Thank you in advance for your patience and hopefully some help :))

  • fstat · Staff ·

    Hi there,

    Thank you for reaching out to us with your query regarding your WordPress site. I understand you’re encountering challenges with translating your header into a second language using the Polylang plugin.

    Firstly, I’d like to clarify that our ability to provide direct support is limited in this case. Since your site is not hosted on our WordPress.com managed hosting, but instead uses the free, open-source version of WordPress hosted by a different provider, we don’t have the ability to investigate or resolve issues on external hosting environments. Our support services are tailored specifically for sites hosted on our platform.

    However, I can share some information about our managed hosting, which might be beneficial for your needs. WordPress.com managed hosting offers a robust, secure, and performance-optimized environment tailored specifically for WordPress sites. You can find more details about our hosting services here: https://wordpress.com/hosting/

    If you’re considering migrating to our hosting, we offer an easy-to-use migration plugin that simplifies the process of moving your site to WordPress.com. This could be a great solution if you’re looking for more integrated support and a seamless WordPress experience. To learn more about this migration process, please visit:
    https://wordpress.com/support/import-using-move-to-wordpress-com/

    Lastly, since your current setup utilizes the open-source version of WordPress, the community support forums for this version would be the most appropriate place to seek further assistance. The community there is well-versed in diverse WordPress configurations and could provide guidance specific to your issue. You can ask for help at: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    I hope this information is helpful, and I wish you the best with your WordPress journey. If you have any more questions or decide to migrate to our managed hosting, feel free to reach out again.

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