Ad 403 error

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  jacksonbrownucf · Member · Dec 13, 2024 at 5:12 pm

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  Hello,

  I have a free website and understand that Ads get displayed, which is fine. The issue is that one of these ads is blocking the whole screen with a huge error code. “403 error the request could not be satisfied” Could we get this removed by changing the ad or something? Click here for a picture of the issue
  It is difficult for users to navigate the site when half the screen is covered by an ad error. I don’t think this is something I can fix on my end so I am posting here. Thanks!

  The blog I need help with is: (visible only to logged in users)

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  carmochloe · Member · Dec 14, 2024 at 1:02 am

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  It’s not immediately clear if this is coming from WordAds, because your ads file doesn’t show WordAds content.

  

  Are you perhaps using any other ad network?

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  chromatictroveblog · Member · Dec 14, 2024 at 1:14 pm

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  I am facing the exact same problem. I use WordAds to display ads on my site but the same error message shows on every ad placement. I am not using any other ad network either.

  My site is chromatictrove.com

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  outofbodytravel · Member · Dec 14, 2024 at 2:45 pm

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  Me, too! I had to delete the ads entirely to get rid of it. And couldn’t get support for the issue.

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  carmochloe · Member · Dec 14, 2024 at 6:36 pm

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  Hmm, it’s interesting that multiple people are running into this issue. I see that this thread is already tagged for staff attention so one of them should be able to offer some clarity on what’s happening.

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  hacchism · Staff · Dec 15, 2024 at 4:31 am

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  Hi there!

  We are aware of the issue, and our relevant team is actively looking into the issue. Once we have updates, we will update you all here.

  In the meantime, if you are displaying ads through WordAds and want to remove ads for now, you can do so by navigating to Tools → Monetize → Ads → Settings.

  Sorry for the inconvenience and thank you all for your understanding.

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  hacchism · Staff · Dec 15, 2024 at 10:17 pm

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  Hi there!

  The issue has been fixed so ads should show up normally now.

  Thank you for your patience while we looked into the issue.

  Let us know should you still notice anything amiss.

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  chromatictroveblog · Member · Dec 16, 2024 at 11:14 am

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  Hi,

  Thanks for looking into the issue, however, it seems like the 403 error message is still showing on the ads on my site.

  

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  hacchism · Staff · Dec 16, 2024 at 9:07 pm

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  Our apologies for the inconvenience.

  The issue recurred due to the issue on our ads partner, but we can confirm that it has finally resolved.

  Please verify on your sites and let us know should you still see anything amiss.