Add Media Button

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  kaitlinthach · Member · Jul 21, 2020 at 10:07 pm

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  I want to add media to one of my posts, but the add media button doesn’t work. I have deactivated and activated all of my plug-ins to see the problem, and I’m pretty sure it’s the Beaver Builder Plugin that’s causing the problem. How can I fix this without changing the layout of my website?

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  staff-mckluskey · Staff · Jul 22, 2020 at 7:36 am

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  Hi there!

  What’s the address of the site you’re working on?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

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  kaitlinthach · Member · Jul 22, 2020 at 10:31 pm

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  The site that I’m working on is https://vsa.berkeley.edu/

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  staff-blorbo · Staff · Jul 22, 2020 at 11:19 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.