add media button doesnt work anymore

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  cliffyb · Member · Dec 18, 2013 at 6:30 pm

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  All of a sudden the add media button no longer functions in my blog posts. I can upload images directly to the library, but I cant add them to my post. In fact there are several buttons on the WordPress site that are no longer functional. I tried clearing cache and cookies. Nothing!

  Using Windows 8, Internet Explorer 11

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 18, 2013 at 6:34 pm

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  Thanks for telling us what your OS is and which browser and version of it you are using. Please work through what follows and report back.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/
  
  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. Try using another browser.

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  cliffyb · Member · Dec 18, 2013 at 7:03 pm

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  I actually took an easier approach. I ditched IE in favor of Firefox. Problem solved!

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  timethief · Member · Dec 18, 2013 at 7:25 pm

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  Hooray! I’m Firefox user too. Rock on!