Add Media button isn't working

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  brightonmusicblog · Member · Dec 2, 2013 at 8:44 pm

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  Add Media button isn’t working for me on Chrome or Internet Explorer, nor is the button to change the time to publish. I was able to change the publish time from the iPad app, but couldn’t embed a YouTube video.

  The blog I need help with is: (visible only to logged in users)

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  kraftbj · Staff · Dec 2, 2013 at 10:10 pm

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  Hi,

  Can you try to empty your browser’s cache and try again (instructions: Browser Issues). I can’t duplicate the problem, so I appreciate your patience while we troubleshoot what you’re seeing.

  Thanks!

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  brightonmusicblog · Member · Dec 2, 2013 at 10:26 pm

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  Thanks for that.

  I’ve tried clearing the cache in Chrome and Explorer, but the problem’s still there. I’ve also noticed that on the main dashboard page before I start editing a post, rather than loading up the individual sections for “Your Stuff”, “What’s Hot”, etc, they just hang at “Loading”.

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  kraftbj · Staff · Dec 2, 2013 at 10:29 pm

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  In Chrome, can you right-click and choose “Inspect Element”, then choose the Console option on the window that appears.

  Can you copy/paste any errors that are listed in a response back to me? I’m hearing a number of reports like this, but we haven’t been able to duplicate any issues ourselves.

  Thanks again for the help.

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  brightonmusicblog · Member · Dec 2, 2013 at 10:30 pm

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  Here’s what it’s saying:

  event.returnValue is deprecated. Please use the standard event.preventDefault() instead.
  Uncaught TypeError: Cannot read property ‘icons’ of undefined ??-eJx9Uu1uwyAMfKER2nSb9mfasxDiIqeAGTaN+valWzK1WoqE5K87cxjrOSmM1pcRWE/1fBfIl8V0E7/oFkAFdNkIdAHjCrYU…:353

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  kraftbj · Staff · Dec 2, 2013 at 10:35 pm

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  Excellent! That helps quite a bit. Our developers are digging in now. Thanks again for your help and I’ll let you know when I have an update.

  Thanks!

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  kraftbj · Staff · Dec 2, 2013 at 10:51 pm

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  We deployed what we believe will fix this; can you empty your browser’s cache and refresh the page? If it works for you, I’ll start asking other folks to check too.

  Thanks again for your help!

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  brightonmusicblog · Member · Dec 2, 2013 at 11:02 pm

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  That’s done the trick. Thanks very much for all your help!

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  kraftbj · Staff · Dec 2, 2013 at 11:18 pm

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  Awesome! Thanks for your patience and have a great day!