Add media button not working
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I am trying to add an image to a draft post that I am editing and the “Add media” button does not work (neither does the “Help” button).
I’ve written about 80 posts before and haven’t previously had this problem.
The blog I need help with is: (visible only to logged in users)
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I’m sorry to hear you’re having trouble with this.
Could you please try logging out of WordPress.com, clearing your browser cache, and then logging back in?
http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookiesIf that doesn’t help, you might check to make sure you have third-party cookies enabled in your browser:
http://en.support.wordpress.com/third-party-cookies/If the problem persists, you can try a different browser or computer to see if that helps, and let me know how it goes. You can download the most recent version of browsers here:
http://browsehappy.com -
Thank you for your suggestions. Neither worked for Microsoft Explorer 11. However there is no problem with Firefox, which I will use for posting in future.
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A few more suggestions for IE:
First, make sure you don’t have compatibility mode turned on:
http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11Make sure that you have JavaScript enabled on your browser.
http://support.microsoft.com/gp/howtoscriptDisable all browser extensions to see if that changes anything for you.
Try enabling HTTPS:
http://en.support.wordpress.com/https/Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.”
http://en.support.wordpress.com/https/#frequently-asked-questions -
Thank you, but I think I will stick with Firefox for writing posts rather than play around with settings, perhaps with unintended consequences elsewhere.
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