Add media button not working

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  kathywirth · Member · Aug 12, 2020 at 7:31 pm

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  After doing several updates, my Add Media button is not working. I saw a few fixes online, but am only at a basic user experience level.

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  staff-blorbo · Staff · Aug 12, 2020 at 10:56 pm

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  What is the URL of the site with the problem?

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  kathywirth · Member · Aug 12, 2020 at 11:57 pm

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  Hi, it’s Wirthconsulting.org

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  staff-blorbo · Staff · Aug 13, 2020 at 12:06 am

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with DreamHost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.