Add media button quit working

• 

  tucsondialog · Member · Dec 2, 2013 at 9:34 pm

  • Copy link
  • Add topic to favorites

  My “add media” button is suddenly disabled. I use Safari, and also tried Chrome. Neither one helps.

  The blog I need help with is: (visible only to logged in users)

• 

  kraftbj · Staff · Dec 2, 2013 at 10:07 pm

  • Copy link

  Hi Daniel,

  Can you empty the cache in your browser (instructions: Browser Issues) and try again? I can’t duplicate the issue on my end, so I appreciate your help in advance.

  Thanks!

• 

  tucsondialog · Member · Dec 2, 2013 at 10:35 pm

  • Copy link

  I emptied the cache and cookies in both browsers and I still have no “add media” option. I also cannot insert hyperlinks. It was working great this morning.

• 

  kraftbj · Staff · Dec 2, 2013 at 10:39 pm

  • Copy link

  Thanks Daniel. In Chrome, can you let me know if you’re seeing any console errors?

  You can get to the console by right-clicking anywhere on a your edit post page (that is having the problem), and choosing “Inspect Element”. Then on the window that pops up, click on the Console tab.

  Then, please copy and paste any errors listed there to me.

  I haven’t been able to duplicate this issue and we’re working to narrow down the exact cause so we can solve it ASAP.

  Thanks again!

• 

  tucsondialog · Member · Dec 2, 2013 at 10:43 pm

  • Copy link

  All I get is a band of color that flashes briefly and disappears. No text. Thanks for hanging in with me.

• 

  kraftbj · Staff · Dec 2, 2013 at 10:52 pm

  • Copy link

  Thank YOU for hanging with us. We deployed what we believe will fix this. Can you do a “force refresh” (instructions at Browser Issues) and let me know if it still is failing for you?

  Thanks!

• 

  tucsondialog · Member · Dec 2, 2013 at 11:00 pm

  • Copy link

  This might help. Everything works fine on my laptop.

• 

  kraftbj · Staff · Dec 2, 2013 at 11:02 pm

  • Copy link

  The patch we just deployed has fixed the issue for many folks reported the problem too. Can you check again and let me know if it doesn’t work now?

  Thanks!

• 

  tucsondialog · Member · Dec 2, 2013 at 11:05 pm

  • Copy link

  You’re a genius. Thanks so much!

• 

  kraftbj · Staff · Dec 2, 2013 at 11:18 pm

  • Copy link

  I can only take some of the credit. We have great developers that could fix what we figured out was broken through reports like your’s!

  Cheers!