'add media' button unresponsive, can't post pictures

• 

  eyespider · Member · May 22, 2012 at 2:15 pm

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  for the last 3 days I’ve been unable to post pictures. The ‘add media’ icon does nothing when I click on it. Also the notifications don’t appear when I click on the number. I’m using Firefox.
  In Internet Explorer I can upload a picture but the publish button does not appear.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · May 22, 2012 at 3:17 pm

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  Hello there,
  These are the troubleshooting steps we take whenever any issues like this arise:
  clearing your browser cache and cookies > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
  using the browser with all extensions or add-ons disabled
  updating the browser to the latest stable version (not a buggy BETA browser version) http://browsehappy.com/
  confirming third party cookies is enabled http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416
  confirming JavaScript is enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654
  confirming Flash is updated http://www.adobe.com/software/flash/about/ and if required installing the latest version of Flash http://www.adobe.com/products/flashplayer/
  resetting your router and modem and rebooting your computer
  then logging in using the secure https:// log-in see http://en.support.wordpress.com/https/
  trying another browser

  If those do not work for you then we need to know
  (1) how you are connecting to the internet and to WordPress.com. The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers.

  (2) exactly which browser and version of it are you using. If you don’t know click here to find out > http://whatsmyuseragent.com/