Add Media Does Not Work

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  bgeyer3984 · Member · Nov 12, 2014 at 2:57 pm

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  Hi All,
  I cannot upload any media using the “Add Media” button. I’ve read numerous forums and troubleshooting tips, but all seem to pertain to local installs of WordPress that are hosted locally. I am currently using the free, online version so I have no install files to fix, etc. I have no add-ons running, and have changed themes with no luck. Additionally, I have cleaned my browser cache in IE, Chrome, and Firefox. The “Add Media” has no functionality whatsoever in any of these browsers. Can anyone help with this? Thank you!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 12, 2014 at 9:03 pm

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  Please work through what follows and report back.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

  5. Try using another browser.

  6. If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
  (c) Exactly what you experience including what any error reports you receive state.

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  bgeyer3984 · Member · Nov 17, 2014 at 3:40 pm

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  Thanks for the help, everyone. It turns out this was being caused by a Sonicwall/firewall issue on my work network. Driving me nuts trying to troubleshoot this before IT notified me that all uploads have been disabled. Thanks for all the help.