Added a new credit card

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  rmahoney2013 · Member · Oct 17, 2016 at 2:38 pm

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  We just updated out credit card to our account, it changed and we forgot to update this automatic renewal, how long does it take to charge the card and get our site back?

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Oct 18, 2016 at 8:42 am

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  Hi there,

  Your account shows you bought a new Premium Plan yesterday. This is the first upgrade that has ever been bought with your account, so there has not been any prior upgrades that would have auto-renewed.

  This tells me you had upgrades using a different account, as I also said in this thread: https://en.forums.wordpress.com/topic/help-domain-name

  Please reply in that thread with the information I asked for so I can help you sort this out.