Added Jetpack Backup, and now Jetpack is default Dashboard

• 

  propepper · Member · May 12, 2020 at 5:15 am

  • Copy link
  • Add topic to favorites

  Hello, friends!
  I took advantage of the sale pricing for JetPack Back-Up, and now my website’s back-end looks completely different. I suspect the difference is now my view is defaulting to WordPress.com instead of whatever was there previously, but I want to use Jetpack Back-up AND have my old dashboard back. Is there a way to do this? When I deactivate Jetpack, my view reverts to the previous dashboard. But, when I reinstall Jetpack, even the free version, everything goes back to WordPress.
  Thank you, in advance, for any suggestions!

• 

  staff-mckluskey · Staff · May 12, 2020 at 1:14 pm

  • Copy link

  Hi there!

  When you activate Jetpack you can use your WordPress.com dashboard to manage your site, however, you can still access the WP-admin by going to yourdomain/wp-admin. Is that what you were trying to do?

• 

  propepper · Member · May 12, 2020 at 5:14 pm

  • Copy link

  Thank you so much for your willingness to try to assist!

  When I go to mydomain/wp-admin with Jetpack installed, it defaults to what I think might be Jetpack’s custom dashboard.

  It autodirects me to mydomain/wp-admin/admin.php?page=custom-dashboard.php.

  When I deactivate Jetpack, it reverts to mydomain/wp-admin. However, this was not the case before I added Jetpack’s paid back-up service, and even though I cancelled the paid Jetpack service, as long as Jetpack is activated, it still autodirects me to mydomain/wp-admin/admin.php?page=custom-dashboard.php.

• 

  propepper · Member · May 12, 2020 at 5:25 pm

  • Copy link

  This may sound really silly, but is it possible that I was using a WordPress.org site, and activating a paid plugin (Jetpack’s back-up) switched my site over to a WordPress.com site?

• 

  staff-zinnia · Staff · May 12, 2020 at 6:49 pm

  • Copy link

  There are a lot of steps involved with moving a site from WordPress.org to WordPress.com – it can’t really happen by mistake or accident.

  What is the site URL?

• 

  propepper · Member · May 13, 2020 at 8:03 pm

  • Copy link

  Thank you all so much for being willing to help. Things definitely went wonky after Jetback back-up was installed, but uninstalling a different plugin seems to have reverted most (not all) of the dashboard back to its original state. Wishing you all the best!

• 

  supernovia · Staff · May 13, 2020 at 11:14 pm

  • Copy link

  I’m glad you’ve got it! If you’ll share more details about the plugin you had installed previously, we’ll see if we can see enough information to help other users.

  If you were using something other than these steps, for example, please let us know:

  Jetpack

  Cheers!

• 

  propepper · Member · May 14, 2020 at 12:36 am

  • Copy link

  The plugin that I deactivated, accomplishing a (for the most part) revert to the previous view, was: wordpress-starter/siteground-wizard.php

  I was not using anything other than the steps in the link provided.

  Thank you all for your help!