Added New Site, Took Down Other Sites

  • Unknown's avatar
    artbrandstudios · Member ·

    This Morning I tried to add another site to my account, just so somebody could lightly look at themes. Through Network Admin > sites > add site, I added a site named Dev and tried to upgrade the themes plugins. Right when I did this, all the sites attached to this account went down and throw a HTTP ERROR 500. I also receive the same error when navigating through the dashboard to try and fix it. Any advice helps.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    To avoid confusion, there are three different “WordPress” at play here:

    1. The free, open-source WordPress software which powers your website.
    2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
    3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

    Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

    You should reach out to your GoDaddy host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you find and fix this problem.

    I hope that helps!

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