Added upgrades during renewal – questions
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On the WordPress renewals screen, you have placed a large “upgrade” option over to the right with a big “Yes I want the bundle!” button under it. I selected that option.
It appears to want to charge me twice for the existing domain mapping plus the domain mapping in the bundle. Will I be refunded on one of these charges?
Also, I am prevented from checking out because the blog is not subscribed to some of the new features. Why would you offer this bundle in the first place if it does not automatically subscribe the blog to the features. Seems to add unnecessary steps if I have to stop what I am doing, go find where to subscribe to the features, then go back and try to check out again.
The blog I need help with is: (visible only to logged in users)
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Hi Mrs. Marvel!
If I understand correctly, you want to upgrade your blog (gramsrecipebox.wordpress.com) to Premium. However, you want to bundle your current custom domain (gramsrecipebox.com) into the Premium upgrade, and use that previously registered domain as part of the domain credit you get when you add the Premium upgrade to your site.
If this all sounding correct? If so, I’ll send you a manual billing email so you can skip any confusion being caused by our online form. If it’s not what you’re trying to accomplish, could you correct me and we can move forward from there?
Many thanks! I’ll get this all ironed out for you asap :)
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Fabulous! I’ll send you a private email with billing information within the next fifteen minutes.
Keep an eye out :)
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