Adding Custom Theme

  • Unknown's avatar
    austinmeetsbeijing · Member ·

    I am trying to add a custom theme to my WordPress.com blog. I bought the upgrade package to use a custom domain and custom theme – but then I read that custom themes are only available for WordPress.org users. Does this mean I cannot use a theme I downloaded from ThemeForest on my WordPress.com blog w/ custom domain? If so, how do I go about putting this theme up?

    Thanks,
    Justin

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    gracejiyoung · Member ·

    Hi Justin,

    Themes can’t be uploaded to blogs hosted on WordPress.com, so you wouldn’t be able to use that theme. They can only be uploaded to self-hosted blogs running on WordPress.org software. You can read more about the differences between WordPress.com and WordPress.org here:

    WordPress.com vs. WordPress.org

    On WordPress.com, you can select from a variety of themes to change your blog’s appearance. You can read more about customizing the appearance and theme of your blog on WordPress.com here:

    http://en.support.wordpress.com/themes/adding-new-themes/

    We offer over 210 themes, both free themes and premium themes created by leading theme companies. You can view all of our themes and filter them by specific criteria here:

    http://theme.wordpress.com/

    Please see if you can get a refund from ThemeForest, or you might want to look towards moving to self-hosted WordPress.org:

    http://wordpress.org

    Feel free to reach out if you have any questions!

  • Unknown's avatar
    austinmeetsbeijing · Member ·

    Ugh, seriously?! What a waste.

  • Unknown's avatar
    austinmeetsbeijing · Member ·

    How can I go about requesting a refund? I only paid for the “premium account” because I thought I could use a custom theme. I have no use for premium WordPress theme if I can’t do that. Where can I talk to somebody about this?

  • Unknown's avatar
    gracejiyoung · Member ·

    Hi there,

    Please note that the WordPress.com Premium upgrade does not mention or include any custom themes. Please review the support guide about the upgrade. It includes: a custom domain name + mapping, VideoPress, Custom Design, and an extra 10GB of space.

    I’d be more than happy to provide you a refund if you like. Please reply to confirm and I will remove that and the Domain Mapping you added. If you would like to keep the Domain Mapping, I can provide you a partial refund of $86 so that you can keep the Domain Mapping ($13).

    However, if you would like to self-hosted, WordPress.org to use your theme, this guide will step you through the process of moving your site to a WordPress.org instance:

    http://en.support.wordpress.com/moving-a-blog/#moving-to-wordpress-org

    As we only support sites hosted here at WordPress.com, all issues with the new site – including the importing of the file – must be taken to the WordPress.org support community:

    http://wordpress.org/support/

    If you’d like assistance moving your WordPress.com site to WordPress.org, we have a service called Guided Transfer that does all the work for you. Check it out to see if it’s right for you:

    http://en.support.wordpress.com/guided-transfer/

    Cheers!

  • Unknown's avatar
    austinmeetsbeijing · Member ·

    Yes, please process the full refund. Thank you for taking care of this so quickly.

    Justin

  • Unknown's avatar
    gracejiyoung · Member ·

    Hi Justin,

    I have removed the upgrades from your account and provided you a full refund. Please note that it may take up to a week for the refund to show up in your bank account.

    Cheers!

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