adding domain didn't go through but I was charged anyways

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  thelocalbutchershop · Member · Jun 22, 2011 at 3:58 pm

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  This weekend I tried to add a domain to my site, and when I did, I was taken back to the domain page after I entered my payment info. The domain was never added. I tried three different payment options, all were charged, yet I have no domain. I completed the contact form for WordPress.com, but haven’t heard anything yet. Does anyone know how I can get a hold of them and resolve this issue?

  Thank you,
  Seth

  The blog I need help with is: (visible only to logged in users)

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  niklasbjork · Member · Jun 22, 2011 at 4:01 pm

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  I have the same problem and you can read about it here: https://en.forums.wordpress.com/topic/registered-and-paid-for-domain-not-working?replies=4#post-631006

  Hopefully we’ll get help soon :)

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  timethief · Member · Jun 22, 2011 at 4:02 pm

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  here’s the contact link for Staff http://en.support.wordpress.com/contact/

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  thelocalbutchershop · Member · Jun 22, 2011 at 4:06 pm

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  Thanks. I already used the contact form. Just waiting for a response. Debating whether to try again.

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  timethief · Member · Jun 22, 2011 at 5:41 pm

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  Repeatedly sending tickets on the same issue does not expedite getting Staff attention. There are millions of WordPress.com bloggers and there aren’t millions of Staff members. :) There is a queue of tickets they must work their way through so please be patient knowing they will get to your ticket as soon as they possibly can.

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  staff-blorbo · Staff · Jun 22, 2011 at 6:07 pm

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  thelocalbutchershop, I tracked down and replied to your support ticket.