Adding HTML page and supporting docs into FTP and getting 403 error

  • Unknown's avatar
    judahrinzel · Member ·

    I have a wordpress site at rinzeldesigns.com. I’ve followed tutorials to add an HTML page and supporting files into the “public_html” folder. Side note, I created this content outside of wordpress and am not looking for the wordpress theme or template to be applied to this previously created page. After adding the files and supporting documents I’m getting a 403 error on that page. I’ve done several searches on 403 errors, but none seem to pertain to this issue. Any help solving this would be greatly appreciated. Thanks!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello!

    Thank you for reaching out to the free support forums for websites hosted on WordPress.com. While your site is not hosted with us, we’re here to guide you in the right direction for assistance.

    Since you’re using the open-source version of the WordPress platform, which operates differently from what we provide on WordPress.com, you can find help at the community forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The community members in the open-source forum are well-versed in these matters and are in the best position to offer support.

    I hope this information helps guide you in the right direction. Feel free to ask if you have any further questions or need more assistance.

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