Adding media
-
Hello,
I am writing because my “Add media” link will not function properly. Although the “add poll” link above the text editor does work, the “add media” link does not.I have tried on multiple machines but have had no luck.
Thank you.The blog I need help with is: (visible only to logged in users)
-
There’s no known issue I am aware of.
In order to help you we need to know your specific computing environment details. Please work through what follows and report back.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful let us know:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
(c) Exactly what you experience including what any error reports you receive state. -
The issue is that I have tried on 6 different machines, across 3 different operating systems. In all 6, the media link has not worked while THE POLL AND CONTACT LINK HAVE. I believe there must be a WordPress coding issue.
-
I tagged this thread for Staff. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
-
Hi there,
Can you describe to me what exactly happens when you click on the “Add Media” button? I tried to recreate the problem on your blog but was unable to. When did this problem pop up? Can you kindly share with me a screenshot of what you’re seeing?
Here’s an animated screenshot of me adding an image to a blog post of yours:
Looking forward to your reply! Thank you.
Andrew D.
- The topic ‘Adding media’ is closed to new replies.
