Adding new credit card

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  briannashaver · Member · Feb 20, 2017 at 6:54 pm

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  I’ve been trying to add a new credit card to my account so I can upgrade my plan, but there seems to be something wrong with the system. I would live chat with customer service directly, but since I haven’t upgraded yet, I can’t. Please help.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 20, 2017 at 6:58 pm

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  Are you logged in under the exact same username account that registered the site and purchased the original upgrade for it?
  That is required.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  Change Credit Card Details https://en.support.wordpress.com/change-credit-card-details/
  Payment Methods https://en.support.wordpress.com/payment/

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-zinnia · Staff · Feb 20, 2017 at 7:23 pm

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  Hi –

  Was there an error message displayed when you tried updating your card details? Please share it if so.