Adding / Purchasing an extra email account Google Workspace

  • Unknown's avatar
    rinnierambler · Member ·

    There is no option for me to add an additional email account when I go to my websites main page and select Upgrade then Emails in the main menu.

    I have an active Google Workspace Business Starter purchase which renewed last month.

    How do I resolve this? Or where can I find what I’m looking for? The solutions in the forums don’t correlate to what I am seeing on my screen.

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    According to what I am seeing on my end, your domain has been transferred to another provider, yes? When I visit https://www.coriandercreatives.com/ it appears to be a site hosted on Squarespace, and not on WordPress.com.

    Because of this it’s not possible to manage your Google Workspace subscription from our end. Instead you can cancel your Google Workspace subscription with us, which will not actually cancel your email, but instead will send the subscription back to Google per our reseller agreement.

    Once you cancel, you will receive an email from Google automatically, asking if you want to continue to manage your workspace account with them directly. Once you accept, you will be able to manage it fully, and add new seats without issue.

    Hope that helps. Please let us know if you have any more questions.

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