Adding social menu on Twenty Seventeen

bgred2 · Member · Apr 14, 2017 at 10:50 am
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Hello,

How’s it going? I’ve added a social menu on Twenty Seventeen, but when I try to select an option in ‘add item’, none of the dropdowns work. I’ve been trying to add custom links, but when I select it nothing happens.

Is this happening to anyone else?
Cheers,

Bec

The blog I need help with is: (visible only to logged in users)
otpidusprime · Member · Apr 14, 2017 at 11:05 am
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Hello @bgred2,
I have the same problem when i tried to add custom links, it seems like there’s some glitch/bug on WordPress.

I also tried logging out and login again and also in incognito mode but it does not seem to work.

I would suggest you to wait to a while, WordPress will fix this.

Thanks :)
kokkieh · Staff · Apr 14, 2017 at 1:12 pm
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Hi there,

@bgred2 on which site is this? The site you indicated on this thread, http://junglezine.wordpress.com/, is using the Adelle theme, not Twenty Seventeen

@otpidusprime on what site were you able to reproduce this?
otpidusprime · Member · Apr 14, 2017 at 1:25 pm
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@kokkieh
I tried this on a test site i created on WordPress.COM. Here’s the link: suchalongname.wordpress.com. Whenever i go to the Menus option via the site customizer, and edit the menu to Add Items. Any of the dropdown tabs don’t work.

I tried it on many browsers like – Chrome, Firefox, Edge, Opera, Vivaldi and Blisk as well. I also tried to clear browser data and also opening it on Incognito/Private mode, thinking it might be a browser issue but it did not help either.

I also logged in and logged out. But still… No success.
otpidusprime · Member · Apr 14, 2017 at 1:25 pm
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I mean i “I also logged out and logged in*”
kokkieh · Staff · Apr 14, 2017 at 1:39 pm
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@otpidusprime

Thanks for the link. I’m able to edit that site’s menu without any problems at all. I tried on my own test site as well, and I have no trouble adding custom links or any other items to a menu.

Can you try editing the menu in WP-Admin, and then try editing in the Customizer again?
otpidusprime · Member · Apr 14, 2017 at 1:49 pm
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@kokkieh i am able to add menus trough wp-admin, but still the dropdown’s don’t work.
otpidusprime · Member · Apr 14, 2017 at 1:52 pm
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CORRECTION:
but still the dropdown’s don’t work in the Customizer.*
otpidusprime · Member · Apr 14, 2017 at 2:06 pm
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@kokkieh
There are multiple threads being created regarding this issue recently:
https://en.forums.wordpress.com/topic/social-menu-editing-not-working?replies=2#post-2921302
https://en.forums.wordpress.com/topic/menus-133?replies=5#post-2921303

Hope this gets resolved ASAP.

Thanks!
kokkieh · Staff · Apr 14, 2017 at 3:53 pm
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Okay, we’ve been able to replicate the error on our side, and our developers are looking into it.

There are multiple threads being created regarding this issue recently

As other volunteers have pointed out recently, please tag threads appropriately in those cases. Hundreds of new threads get posted in the forums every day and staff can’t check each one.
kokkieh · Staff · Apr 14, 2017 at 5:11 pm
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This problem should be fixed now. Please clear your browser cache, and let me know if you’re still unable to add new menu items from the customizer after doing that.
otpidusprime · Member · Apr 14, 2017 at 5:50 pm
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@kokkieh,
Thank you so much for resolving the issue, it works now :)

As other volunteers have pointed out recently, please tag threads appropriately in those cases. Hundreds of new threads get posted in the forums every day and staff can’t check each one.

NOTED. Will do that! Thanks for the tip :)
bgred2 · Member · Apr 16, 2017 at 1:57 am
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hi @kokkieh – yep it works now! Thanks so much for that. Much appreciated!
kokkieh · Staff · Apr 16, 2017 at 8:13 am
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Thanks for confirming :)

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