Additional email addresses not appearing in Gravatar dashboard

  • Unknown's avatar
    bocaus · Member ·

    I am attempting to add another 6 email addresses to my account for Gravatar purposes. All 6 have received the verification email and clicked the link however, they still do not appear in the dashboard so I can assign an image to them.

    I’ve attempted the above twice now, still not working..

    Weirdly enough I was able to add 1 email address to my account yesterday and it worked immediately.

  • Unknown's avatar
    gemmacevans · Member ·

    Hi bocaus,

    I can see two email address connected to your Gravatar account at the moment. Can you try adding the missing email addresses one at a time, clicking on the verification email before adding the next email address?

    Let me know how you get on.

  • Unknown's avatar
    bocaus · Member ·

    Hi gemmacevans, I’ve just tried one email address and no dice. It has the same domain as the two emails you can already see connected to my account.

  • supernovia · Staff ·

    @bocaus, could you let us know the addresses you’ve tried to add? Any email address you type here will be hidden from public view so only staff can see it.

    And we can use that to check our logs, or try adding the addresses from our side.

  • Unknown's avatar
    bocaus · Member ·

    Hi supernovia, the email address I tried to add about an hour ago: (email visible only to moderators and staff)

    Validation email was received and link clicked on.

  • kokkieh · Staff ·

    Hi there,

    What happens when you click the verification link? When you click the link it should take you back to your Gravatar profile. Is that happening?

    Please try logging into your account in an incognito browser window. Then copy the verification link from the email and open it also in the incognito window, in a new browser tab. Does that make any difference?

    If it works in incognito, then I suspect the problem is with your browser cookies. Clearing all Gravatar and WordPress.com cookies might help in that case.

  • kokkieh · Staff ·

    You are the one clicking the verification link, correct? It will only work if the person clicking the link is logged into your Gravatar account, so if you’re adding emails belonging to other people, they’ll need to forward those to you so you can complete the verification.

  • Unknown's avatar
    bocaus · Member ·

    Hi kokkieh, the email recipients were the ones clicking on the link and they were not logged in to the account when doing so. Your suggestion of having them forward the emails for me to click on worked a treat. Thank you!

  • supernovia · Staff ·

    Ahh, I’m glad you were able to sort this out! We’ll make note of this in case others run into the same issue, too. Cheers!

  • The topic ‘Additional email addresses not appearing in Gravatar dashboard’ is closed to new replies.