admin access

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  kayleneis · Member · Jan 26, 2020 at 9:17 pm

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  I cannot access my website admin page. When I type in kayleneis.com/wp-admin/ I get a 403 forbidden page.

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  mercedesblak · Member · Jan 26, 2020 at 9:26 pm

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  Hello,

  Try typing the following: kayleneis.wordpress.com/wp-admin/

  See if that works.

  Regards

  MB

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  staff-mckluskey · Staff · Jan 27, 2020 at 10:40 am

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  @mercedesblak this site is not hosted on WordPress.com so it wouldn’t work.

  @kayleneis, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Hover.com.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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  mercedesblak · Member · Jan 27, 2020 at 4:52 pm

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  It would really help if people were emphatically told about the difference before they post.

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  supernovia · Staff · Jan 27, 2020 at 6:18 pm

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  We try to direct folks to the correct support on this page, which they will see if they are not logged in:

  Contact

  If they are already logged into an account, we do assume they might have pre-signup questions and let them post here, or send them directly to direct support if they have a paid plan.