Admin Access

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  shelterboxusa · Member · Jun 19, 2023 at 3:25 pm

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  The person with admin access to our Ambassador Portal is out on personal leave for 3 months and people (some volunteers and one employee) are locked out of our site. I need to reset users so they can access our volunteer site please

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jun 19, 2023 at 10:37 pm

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  Hi there,
  
  I want to confirm the site you are trying to regain access to? I ask because there are several people under the account that have admin access to shelterboxusablog.wordpress.com, including the account you are contacting from, so I am not sure that is the site you are referring to.
  
  Also, you are currently logged into WordPress.com, so you should have access to the site.
  
  Let me know, and we’ll be happy to help further.
  
  Thanks!