Admin Access Error & Theme Sleection Issue

  • Unknown's avatar
    oahuaustin · Member ·

    I cannot access my controls for the domain: ‘domain2’. I am already an admin on this domain, but I cannot access any controls for the site – and this is making development impossible. Worse – I cannot apply themes (particulalrly the jetpack themes) to ‘Domain 2’ – except from within the builder. When I follow the link to browse Jetpack Themes, it automatically configures the site to ‘Domain 1’, from either account. If we attempt to switch back to managing Domain 2 (even from the original administrative account (SU1)), it simply reverts to managing ‘domain1’ as soon as the link is used. From my own account, I cannot seem to manage ‘Domain2’ at all – and have no control over the theme selection. As soon as I go into the admin side on my own account (SU2), it takes me back to the ‘Domain 1’. I need to change the theme of ‘Domain 2’.

    Just to sum up – we cannot change the theme on ‘Domain 2’ to a jetpack/premium theme regardless of which account is accessing the theme selector. On top of this issue, the this account cannot control ‘domain2’, even though I am already an admin.
    Please advise.

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    What site are you trying to manage? Referring to the site as “domain 2” does not give us any information that would allow us to help you.

    I can tell you the oahuaustin account you’re using to post here only has one Jetpack site connected to it, https://theswitchbox.biz/.

    If you have another self-hosted site, either it’s not yet connected through Jetpack, or it’s connected to a completely different WordPress.com account.

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