Admin access to my

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  jmatnational · Member · Dec 17, 2020 at 4:04 pm

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  The developer that built my site has gone out of business and I do not have administrator access to my site how do I have that changed so that I can update and add plug-ins?

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  staff-blorbo · Staff · Dec 17, 2020 at 5:36 pm

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  What is the URL of the site you’re trying to access?

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  jmatnational · Member · Dec 17, 2020 at 6:49 pm

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  http://Www.Novamentum.com

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  staff-blorbo · Staff · Dec 17, 2020 at 6:58 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted Hostgator.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, they have some options for you at https://wordpress.org/support/article/resetting-your-password/

  Your hosting provider’s support team may also be able to assist.

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  jmatnational · Member · Dec 17, 2020 at 7:44 pm

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  Would hostgator have access to help then?

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  staff-ozmodiar · Staff · Dec 17, 2020 at 8:00 pm

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  Their support team would be a good place to start.