Admin access to wordpress sites

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  gerryadmin · Member · Jul 25, 2018 at 3:34 am

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  Well after 12 hours of two of us trying to understand how to get admin access to wordpress accounts we are VERY frustrated. And one of us is an IT professional.

  PLEASE can someone tell us the hidden secret to getting a new wordPress admin working.

  The blog I need help with is: (visible only to logged in users)

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  staff-zara · Staff · Jul 25, 2018 at 3:42 am

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  Hello there, I’m sorry that you get frustrated with the site. However, the URL you listed above shows that your site is not hosted on WordPress.com.

  Name Server: NS1.BLUEHOST.COM
  Name Server: NS2.BLUEHOST.COM

  For self-hosted WordPress issue, we would suggest that you post your questions at WordPress.org forum.

  https://wordpress.org/support/

  Alternatively, you may want to check with your web hosting provider regarding your admin account.

  Even though we wish to help you, the staff and members of this forum could only help you out with support topics related to WordPress.com sites but not self-hosted WordPress sites.

  WordPress.com vs. WordPress.org

  Hope your issue gets fixed soon!

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  gerryadmin · Member · Jul 25, 2018 at 4:01 am

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  Well, I had hoped to get some help from wordpress, but your answer is not surprising. I will spend some more of my time trying to find the answer to what should be a common problem for wordpress users.

  Thanks for spending your valuable time on my problem.

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  staff-zara · Staff · Jul 25, 2018 at 5:34 am

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  Hi Gerry, perhaps you could try to get help from WordPress.org forum as the members and volunteers there have the best experience on self-hosted WordPress.

  https://wordpress.org/support/

  Logically, if your WordPress site was installed and configured by your web hosting provider, they should have emailed you the admin account information to login into the site. If you installed the site yourself, the admin account should be the created in Step 2 of the installation process.

  https://codex.wordpress.org/Installing_WordPress#Detailed_Instructions

  If you have recovered your admin account user ID and password, the URL to login to your admin dashboard will be http://classe.magicofcreativity.com/wp-login.php.

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  staff-zara · Staff · Jul 25, 2018 at 5:36 am

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  Correction:

  If you installed the site yourself, the admin account should be the created when you run the installation script. See Finishing Installation section at this link: https://codex.wordpress.org/Installing_WordPress#Detailed_Instructions.